Return Policy

Last updated: 25 january 2026

At Alihaat.com, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased through https://www.alihaat.com may be returned or refunded.

By placing an order on Alihaat.com, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is damaged, defective, or incorrect at the time of delivery

  • The item received does not match the product description

  • The return request is initiated within [X] days of delivery

Items must be:

  • Unused and in original condition

  • Returned with original packaging, tags, and accessories

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Non-Returnable” on the product page

  • Perishable goods

  • Personal care or hygiene products

  • Customized or made-to-order items

  • Products damaged due to misuse or negligence

3. Return Process

To initiate a return:

  1. Log in to your Alihaat account

  2. Go to My Orders and select the item

  3. Submit a return request with a valid reason

  4. Our team or the seller will review the request

Once approved, pickup or return instructions will be provided.

4. Refund Policy

  • Refunds are processed after the returned item is inspected and approved.

  • Refunds will be issued to the original payment method.

  • Processing time may take 5–10 business days, depending on the payment provider.

5. Replacement Policy

  • Replacements may be offered for eligible products instead of refunds.

  • Replacement availability depends on stock and seller policy.

6. Shipping Charges

  • If the return is due to a seller error, damaged, or defective product, return shipping costs will be covered.

  • For other return reasons, shipping charges may be deducted from the refund amount.

7. Seller-Specific Policies

Alihaat.com operates as a marketplace. Return and refund terms may vary by seller. Users are encouraged to review the return policy mentioned on the product listing before making a purchase.

8. Cancellation Policy

  • Orders can be canceled before they are shipped.

  • Once shipped, orders cannot be canceled and must follow the return process.

  • Cancellation refunds will be processed within [X] business days.

9. Disputes and Support

If you face any issues with a return or refund, Alihaat.com may assist in dispute resolution between buyers and sellers but does not guarantee refunds unless stated in the seller policy.

10. Changes to This Policy

Alihaat.com reserves the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with an updated date.

11. Contact Us

For questions or support regarding returns and refunds, please contact us:

Website: https://www.alihaat.com
Email: support@alihaat.com
Company Name: Alihaat.com